Download Files

If you've been granted permission by the site administrator, you will have the ability to download files that you find in the Portal. If you cannot see the download links, contact your site administrator by replying to the email you received or using the Contact link, found in the top Portal navigation bar.

Viewing and downloading a file

To view a file, click on its thumbnail. From the single file view, you'll be able to see more information about the file, like filename, copyright, file size, caption, license expiration date, usage rights, and keywords.

Above: the single image file view

To download an individual file, click the Download icon on the bottom right of the Gallery thumbnail view or the single file view.

Then, select the size of the file you'd like to download. Please note: your ability to download certain size files might be limited for your login (or the password you were given).

 

Batch downloads

You can simultaneously download multiple files from the thumbnail view.

Click Download in the lower right corner. 

Select the individual files you'd like to download, or, click Select All at the bottom left to download absolutely everything in the gallery.

Select your desired size and click Continue in the lower right corner.

Click the link on the following page to initiate your download of a ZIP file of those files. Please note very large selections will be broken apart into several ZIP files. The download time will vary based on the number of files, the size of the files, and your Internet connection.

Troubleshooting downloads

Make sure you are logged in (if you are an invited user) prior to clicking the download icon. Otherwise, you will be met with a prompt asking you for a password/to login.

If the organization's Portal has SSO enabled and you do not login prior to attempting to download, you can still reach the SSO login page to download the assets.

If you don't have a password or login to use to download the files with, use the Contact option in the top navigation bar of the portal site.

If there is a watermark in the top-center of an image that says "Expired," "Expires soon," or "License Expires/Expired DD Mon YYYY" (such as "License Expired 07 Apr 2018"), please note that your organization may not have the rights to use a image beyond its current license period.

If you are unsure about whether you can use an image or not, use the Contact option in the top navigation bar of the Portal to contact the site's administrator about a particular image before you download it.

Download a Single File on a Mobile Device

Navigate to the portal in your mobile device's web browser.

Tap the hamburger icon  and tap "Login" to log in if you are an invited user. Otherwise, you will be met with a prompt asking you for a password/to login later, when you attempt to download an image.

When you find a file you'd like to download from a gallery, tap the download icon at the bottom navigation bar.

If you found the file you'd like to download from search results, tap "More Info" then tap the word "Download".

Next, select which file size you'd like to download to your mobile device.

After tapping a file size, the image opens in a new browser tab. Tap on the image and hold to bring up the "Save Image to Camera Roll" option.