Troubleshooting the Libris Creative Cloud Connector

I’ve installed the Connector, but I can’t open or place Libris files with it
You likely need to update your applications to Creative Cloud 2018, or their latest versions.

1. Open the Adobe Creative Cloud application
2. Update InDesign, Photoshop, and Illustrator to their latest versions
3. After the updates have finished, uninstall the Libris CC Connector
4. Reinstall the Libris CC Connector
5. Retry opening or placing Libris files

My files are “Temporarily Unavailable”
Your session has expired and you need to log in again:

1. Choose Log Out from the connector fly out menu
2. After the confirmation, open the fly out menu again and choose Log In
3. Enter your Libris email and password

My Libris files are “Not Authorized” or “Inaccessible” in the InDesign Links window
If you’ve just re-opened an InDesign file you were working on earlier, your Libris files may be listed as “Not Authorized” in the Links window. This is normal; the links will update as soon as you start using the Libris CC Connector again.

I’ve installed the Connector and logged in, but I can’t see any of my Libris files
You don’t have Libris Admin or Editor access to that account.